ITIL

Direct Links to SPM Incidents, Changes, Problems and Work Orders

Direct links to SPM items

Here is a list of hyperlink patterns and bolded text parts to create direct link to SPM (BMC Remedy IT SERVICE MANAGEMENT) items. Sorry, I don’t know which version of the software.

Change Request

https://[your domain]/arsys/forms/spm-app-prd/SHR%3ALandingConsole/Default+Administrator+View/?mode=search&F304255500=CHG%3AInfrastructure+Change&F1000000076=FormOpen&F303647600=SearchTicketWithQual&F304255610='1000000182'%3D%22CRQ000000243650%22

Incident

https://[your domain]/arsys/forms/spm-app-prd/SHR%3ALandingConsole/Default+Administrator+View/?mode=search&F304255500=HPD%3AHelp+Desk&F1000000076=FormOpenNoAppList&F303647600=SearchTicketWithQual&F304255610=%271000000161%27%3D%22INC000001964939%22

Work Order

https://[your domain]/arsys/forms/spm-app-prd/SHR%3ALandingConsole/Default+Administrator+View/?mode=search&F304255500=WOI%3AWorkOrder&F1000000076=FormOpenNoAppList&F303647600=SearchTicketWithQual&F304255610=%271000000182%27%3D%22WO0000001757117%22

Problem

https://[your domain]/arsys/forms/spm-app-prd/SHR%3ALandingConsole/Default+Administrator+View/?mode=search&F304255500=PBM%3AProblem+Investigation&F1000000076=FormOpenNoAppList&F303647600=SearchTicketWithQual&F304255610=%271000000232%27%3D%22PBI000000050210%22

Direct links to the consoles

Incident Management Console

https://[domain]/arsys/forms/spm-app-prd/HPD:Incident+Management+Console

Change Management Console

https://[domain]/arsys/forms/spm5-prd/CHG:Change%20Management%20Console

Work Order Console

http://[domain]/arsys/forms/spm-app-prd/WOI:WorkOrderConsole

Approval Console

https://[domain]/arsys/forms/spm-app-prd/Approval+Central/Default+Administrator+View/?cacheid=8ba20aad


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